Consumer protection Act

In recent times, the consumer protection act has been the cause for quite a bit of excitement on the part of both the retailer as well as the buyer for obvious reasons. Of course, even though the act itself has already been implemented, there still remain cases where you have to sign a no refund paper. Why is this you ask? We shall examine presently.

There are several clauses with respect to the Consumer Protection Act, however, what it generally states is the fact that unless you are a buyer who has bought an item based on the fact that you have not seen it with your eyes, you can have it returned. In crux, unless you are a recipient of direct marketing in respect to a device that you are buying, you would not be admissible for the right to use the Act where it relates to the cooling off period.

In the same context, you can only claim a refund to something only if you have ordered it in advance and had cancelled the above said advance on time. If you buy something over the counter and take it home with you, the only way you can actually enforce the act to your advantage is if the sample you examined before buying it does not correspond with what you took home with you. This is because if you buy something directly, it is assumed that you did so understanding in totality the full functions and the nature of the good you were getting.

Also, a full return for a good obtained is only applicable for 10 days after delivery and that also if the good received is not suitable for the purpose for which it was bought. Furthermore, the right is also subject to whether the original packaging was still valid, if the product was returned in the condition it was obtained in and finally, to the restocking cost of the supplier. In short, no law is absolute. You have to examine your personal circumstance to understand if it applies to you.

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